Add a User & User Role Permissions

To add users to your account:

1. Sign in to your DaVinci Lock® account.
2. Click "Team".
3. Click “Add User” and confirm the name, email, and role of the user.

Users can be classified into one of five categories:

Owner:

• The oldest user on the account 

• Add & edit all other users 

• Add, edit, & transfer facilities 

• Activate, assign, & transfer locks 

• Assign locks from inventory to facility 

• View & update unlock codes 

• Review, update, & email reports 

• Create & manage DaVinci Lock® API keys 

Client Admin: 

• Add admin users with the same facility access 

• Add & edit other non-admin users 

• Add, edit, & transfer facilities 

• Activate, assign, & transfer locks  

• Assign locks from inventory to facility 

• View & update unlock codes 

• Review, update, & email reports 

• Create & manage DaVinci Lock® API keys 

Client Personnel: 

• Activate, assign, & transfer locks  

• Assign locks from inventory to facility 

• View & update unlock codes, except for locks in the "Assigned Auction" status 

• Review, update, & email reports

Client Personnel (Restricted):

• Activate, assign, & transfer locks 

• View & update unlock codes except for locks in the "Tenant Using Lock" or "Assigned Auction" statuses 

• Review, update, & email reports 

Client Call Center:

• Search for a lock by serial code 

• View unlock codes except for locks in the "Assigned Auction" status 

• Assign a lock to "Returned to Dropbox" status 

• Assign a lock to "Tenant Using Lock" status 

• View lock-specific logs 

4. Click “Save Changes”. The new user will receive an email with instructions to set up their account.