Gate Access Security Levels

The Gate Access Security Level setting determines how tenants are verified before requesting gate access through Tenant Connect®.

Why Gate Access Security Level Matters

The selected security level determines how Tenant Connect verifies a tenant before granting access. Depending on the selected option, tenants may be required to:

Verify their phone number
Verify their phone number or use their gate code
Enter only their gate code

For facilities using GOAT, this setting also determines how Tenant Connect identifies the person requesting access in the Gate Access Logs.

How Tenant Connect Identifies Users

Tenant Connect uses information stored in your Facility Management Software (FMS), including:

Tenant phone number for phone verification
Gate access code assigned to the tenant

Primary tenants who are in good standing can request gate access through Tenant Connect. Secondary tenants are prompted to enter the gate code associated with the primary tenant's account.

Choosing a Security Level

To view this setting: Company Settings → Tenant Access → Gate Access Security Level

Select the option that best aligns with your facility's access policy.

Plus — Best for facilities that require phone verification before granting access.
Enhanced — Best for facilities that want the security of phone verification while allowing a gate-code fallback.
Basic — Best for facilities that prioritize speed and a traditional gate-code experience.

Security Level	Verification	Best For	Tenant Requirements
Plus	Phone number	Maximum security	Tenants are required to verify their phone number. If the tenant verifies their phone number and the phone number matches the tenant record in the FMS: Enter their phone number. Verify the phone number with a one-time SMS code. Continue after successful verification.
Enahanced	Phone number or gate code	Balance of security & convenience	Tenants can verify using their phone number or use their gate code. If the tenant verifies their phone number and the phone number must match the tenant record in the FMS: The phone number is recorded in the Gate Access Logs. The user can typically be identified. If the tenant skips phone verification and uses their gate code: The phone number is not recorded. Gate Access Logs may display the user as Unknown. Tenant Connect validates the existing gate code—it does not create or assign a new one.
Basic	Gate code	Fastest access experience	Tenants can bypass phone number verification and uses their gate code. If the tenant is already signed in, scanning a GOAT QR code takes them directly to the access flow without requiring the gate code again. Because no phone verification occurs, Gate Access Logs may display the user as Unknown. Tenant Connect validates the existing gate code—it does not create or assign a new one.

Phone Number Verification

Gate Access Code Verification

After a user signs in, they remain logged in until they choose to log out. They will not be required to complete verification again unless they log out.