Operator-Facing Portal

The Tenant Connect® Operator Portal allows operators to configure and manage the tenant-facing Tenant Connect experience. From the Operator Portal, operators can:

Customize company branding.
Connect facilities through a Facility Management Software (FMS).
Configure gate access settings.
Create and manage QR codes.
Review gate activity.
Manage payments, notifications, and support settings.

Note: The Operator Portal is used by facility staff and administrators. Customers interact with the Tenant-Facing Portal, not the Operator Portal.

For more information about the customer experience, see Tenant-Facing Portal.

What the Operator Portal Controls

Changes made in the Operator Portal can affect the experience for:

Tenants
Visitors
Vendors
Employees
Auction buyers

Configuration changes include:

Company branding
Available facilities
QR codes
Gate access
Payment options
Move-out workflows
Support information
Access hours

Dashboard

The Dashboard provides a high-level overview of your Tenant Connect configuration. Use the Dashboard to:

Review setup status.
Access frequently used areas.
Monitor important configuration items.

Navigation Menu

The left navigation menu provides access to the main areas of Tenant Connect.

Section	Description
Dashboard	View an overview of your Tenant Connect configuration.
Subdomains	Configure branded Tenant Connect websites.
Integrations	Connect and manage Facility Management Software (FMS) integrations.
QR Codes	Create, download, and manage QR codes.
Facilities	View connected facilities and assign them to subdomains.
Gate Management	View gates, test controls, and review gate details.
Gate Access Logs	Review gate access activity and troubleshooting information.
Access Hours	Create and manage access hour templates.
Vendors	Manage vendor and employee access.
Company Settings	Configure payments, notifications, support, and tenant access settings.

Initial Setup

When configuring Tenant Connect for the first time, complete the following steps:

Connect your facility management software (FMS)
Create a subdomain & brand your tenant portal, including:
- Company branding
- Contact information
- Rental website
- Default settings
Assign facilities to the appropriate subdomain - required for tenants to access the facility landing page
Create QR codes to direct tenants to facility landing pages or gate access points
Configure company settings, including:
- Payment settings
- Notification settings
- Support settings
- Tenant access settings
- Access hour settings
Test facility configurations before deployment, including:
- QR codes
- Gate access
- Branding & facility information
- Payment & auction options
- If using G.O.A.T. - facility access hours
Deploy QR codes
- Download QR codes
- Print & install signage

Ongoing Management

After setup is complete, use the Operator Portal to:

Review Gate Access Logs.
Update company settings.
Manage vendors and employees.
Create new QR codes.
Modify access hours.
Update branding or facility information.