Text-to-Open (TTO)

Text-to-Open (TTO) is a G.O.A.T. feature that enables facility gate access to tenants, vendors, employees, and other authorized users via SMS.

Users text "Open" followed by the Gate QR ID to a designated phone number. The system verifies the sender and account status before granting access.

Note: Text-to-Open is automatically enabled for all G.O.A.T.s.. Additional setup is not required.

Displaying Text-to-Open

Upon adding a G.O.A.T. device, a QR code can be created in Tenant Connect for users to scan on arrival to the facility. Setting options offer including or excluding Text-to-Open verbiage with the QR code. All Text-to-Open verbiage can be customized.

- When ON, Text-to-Open instructions (phone number and QR ID) will appear on downloaded or printed signage
  - Requirements: Senders must include "Open" and the QR ID, found in the QR code information.
- When OFF, the signage will display only the QR code.

Access Logic

When a user sends a Text-to-Open request, the system validates their access:

Tenant Account Status	If the sending phone number is associated with an account in good standing, access is granted and the gate opens.
Tenant Gate Status	If the sending phone number is associated with an account that is not in good standing, access is denied and the gate remains closed.
Unrecognized Phone Number	If the sending phone number is not recognized, the system prompts the user to use a gate access code.
Valid Gate Code	If the entered gate code is valid, the gate opens.
Invalid Gate Code	Users have three attempts to enter the correct code. After three failed attempts, the user will be locked out for 30 minutes.