DaVinci Lock Plus+ Subscription
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      DaVinci Lock® Plus+: Subscription FAQs

      Effective January 30, 2024, we introduced DaVinci Lock®+, a tiered subscription model designed to unlock a world of benefits and enhanced features.

      • What are the subscriptions available to me?
        • Basic, Plus+, and Premium
        • To learn more about each tier, check out the descriptions HERE.
      • What is the value of enrolling in a DaVinci Lock® Subscription?
        • Each tier unlocks unique value to your facility. Most importantly, all tiers allow your tenants to receive automated messaging to gain access to their unit. There are also a variety of other features within the DaVinci Lock® Plus+ and DaVinci Lock® Premium subscriptions that save upfront costs and enhance tenant satisfaction.
      • When can I enroll in a subscription?
        • Beginning January 30, 2024 account owners will be able to enroll in the preferred subscription that best suits the needs of your company.
      • How do I enroll in a DaVinci Lock® subscription?
        • Email us at info@davincilock.com and a member of our team will get you set up with your DaVinci Lock® subscription.
      • Do I have to enroll in a subscription to continue using DaVinci Lock®?
        • In order to keep your integration with your facility management software, you must be enrolled in a DaVinci Lock® subscription. If you are not enrolled, automated messaging and emails will not be sent to your users.
      • Can I still use my locks if I do not choose a subscription?
        • Yes. You can still use your DaVinci Locks® if you are not on a monthly subscription. If you are not on a monthly subscription, you cannot take advantage of integration functionality within the platform.
      • Can I enroll some facilities on Basic and some on Plus+ or Premium?
        • No, all facilities must be enrolled in the same tier.
      • Can I pay month-to-month or am I required to lock in a contract?
        • Subscriptions will recur on a month-to-month basis. However you will need to provide 20-day notice to make any changes on your company’s subscription.
      • Is a credit card required, or can we pay via Check or ACH?
        • Credit card can be set up easily for your monthly recurring fees. If you have any questions or special requests, please contact info@davincilock.com.
      • Can I change my subscription tier?
        • Yes. You can change your subscription tier with 20-day notice. If you take advantage of the lock discount on the DaVinci Lock® Plus or Premium plan and then move to Basic or remove your subscription altogether, you will have to pay the difference in the cost of the locks.
      • If I choose to cancel my subscription, when do I need to give notice?
        • DaVinci Lock® requires 20-day notice to cancel your subscription. We do not prorate or refund partial months.