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  2. Lock Management

Lock Statuses

A locks status can be updated to reflect one of the following:

Status

Description

Type

Available The lock is available and not currently being used. Unassigned
Lost The lock cannot be found. Unassigned
Assigned Overlock The lock is securing to a delinquent unit. Assigned
Assigned Vacant The lock is securing a vacant unit. Assigned
Assigned Auction The lock is securing to a unit being auctioned. Assigned
Returned to Dropbox The lock is assumed to have been returned to a drop box or a manager at the facility. Assigned
Tenant Using Lock* The lock has been given to a tenant and they are using it as their lock. Assigned
Damaged The lock is damaged in some way and cannot be used. Unassigned
Unscannable The lock is unscannable and is not being used. Unassigned
On Dropbox The lock is securing a drop box. Assigned
Assigned Other The lock is being used in another capacity not listed. Assigned
Assigned Vendor The lock is being used by a vendor. Assigned

 

*As a security feature, unlock codes for locks in the "tenant using lock" status display ****, designed to limit access to unlock codes based on user role. All users, except client personnel, can retrieve the unlock code by clicking on the eye. Any time an unlock code for a lock in the "tenant using lock" status is retrieved, a record will appear in the lock's log history.