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Lock Statuses

A locks status can be updated to reflect one of the following:

Status

Description

Counts towards lock limit?

Available

The lock is available and not currently being used.

When a new rental/delinquent payment is completed, update the lock from "Assigned Vacant" or "Assigned Overlock" back to "Available" before reassigning to another unit. This ensures the unlock code is removed from the original unit in your facility management software (FMS)

No
Assigned Vacant

The lock is securing a vacant unit.

*Unlock and New Rental notification is sent out to tenant if integrated with your facility management software (FMS) and enabled.

Yes
Assigned Overlock

The lock is securing to a delinquent unit.

*Unlock and Delinquency Paid notification is sent to tenant if integrated with your facility management software (FMS) and enabled.

Yes
Returned to Dropbox The lock is assumed to have been returned to a drop  box or a manager at the facility. Yes
Tenant Using Lock

The lock is being used by a tenant.

*For security, unlock codes for locks in the "tenant using lock" status display ****, designed to limit access to unlock codes based on user role. All users, except client personnel, can retrieve the unlock code by clicking on the eye. Any time an unlock code for a lock in the "tenant using lock" status is retrieved, a record will appear in the lock's log history.

Yes
Assigned Auction

The lock is securing to a unit being auctioned.

*Notifications are not sent to tenants after payment.

Yes
On Dropbox The lock is securing a drop box. Yes
Assigned Other The lock is being used in another capacity not listed. Yes
Assigned Vendor The lock is being used by a vendor. Yes
Damaged The lock is damaged and cannot be used. No
Lost The lock cannot be found. No
Unscannable The lock is unscannable and not being used. No