Redirect Lock QR Codes

Redirect Lock QR Codes

A Redirect Override URL is used to send tenants to a specified website when they scan the QR code on a DaVinci Lock. For more information about standard QR-code behavior, see How QR Codes Work.

Before You Begin

• You must be an Owner or Admin.
• The company and facility must exist in DaVinci Lock.
• The locks must be activated to the facility.
• Have the complete destination URL ready, including https://.

Company and Facility Redirects

The Redirect Override URL, located under Settings > Company, serves as the default redirect URL for all QR codes associated with your company.

If a Redirect Override URL is not configured, the QR code will direct the tenant based on the following order of priority:

1. Facility URL, if available.
2. Company URL, if no Facility URL is configured.
   
   

 

Set a Facility Redirect

1. Sign in to your DaVinci Lock account.
2. Select Facilities.
3. Click Edit Facility on the facility you want to update.

     4.  On the Contact Details step, enter the complete website address in Redirect Override URL.

     5.  Select Continue.
     6.  Review the remaining facility information and save your changes.

How the Redirect Works

When a tenant scans the QR code on a lock activated to the facility, they are sent to the facility’s Redirect Override URL.

The facility URL takes priority over:

• The company-wide Redirect Override URL
• Tenant-Facing Experience
• Text-to-Release

DaVinci also adds the scanned lock’s serial number to the URL so the receiving website can process it if needed.

Example:

https://www.myportal.com/?SN=xxxxxxxx

Test the Redirect

After saving your changes, scan the QR code on a lock activated to the facility. Confirm that the correct destination opens.

If it does not:

• Confirm that the URL includes https://.
• Verify that the URL was saved on the correct facility.
• Confirm that the lock is activated to that facility.