Delinquency Notifications

Delinquency Notifications

DaVinci Lock® can send tenants an SMS or email containing the facility name and combination for their unit after they pay their delinquent balance.

Delinquency notifications apply to locks in the Assigned Overlock status. Notification requirements vary by Facility Management Software (FMS).

Find your FMS below for the applicable instructions.

Storable Edge, SiteLink, and Storable Easy

After paying their delinquent balance, tenants receive an SMS or email containing the facility name and combination for their unit.

To help ensure the notification is delivered:

• Confirm that the tenant has opted in to SMS messages when an SMS notification is expected.
• For Storable Edge, confirm that Exclude from API? is unchecked. If selected, DaVinci Lock may not receive the tenant information needed to process the notification.

No additional configuration is required in DaVinci Lock.

Web Self Storage

After paying their delinquent balance, tenants receive an SMS or email containing the facility name and combination for their unit.

Confirm that the tenant has opted in to SMS messages when an SMS notification is expected.

Hummingbird and Self Storage Manager (SSM) Cloud

After paying their delinquent balance, tenants receive an SMS or email containing the facility name and combination for their unit.

Confirm that the tenant has opted in to SMS messages when an SMS notification is expected. No additional configuration is required in DaVinci Lock.

Self Storage Manager Legacy

Additional configuration is required to enable tenant notifications:

1. Sign in to Self Storage Manager.
2. Navigate to System Settings > SMS.
3. Enter the SMS phone number, SMS Auth ID, and SMS Token.
4. Save the changes.

Contact Self Storage Manager Legacy Support for additional help providing combinations to tenants after they pay a delinquent balance.

DoorSwap (Formerly DomicoCloud)

Contact DoorSwap Support for information about providing unit combinations to tenants after they pay a delinquent balance.

6Storage

The lock’s serial code and combination must be stored on the tenant’s profile in 6Storage.

Confirm that the serial code and combination were migrated from the DaVinci Lock Operator Portal to the tenant profile in 6Storage.

After confirming that the information is available:

1. In 6Storage, navigate to Settings > Documents > Notification Templates.
2. Locate the Auto Grant template under the email templates.
3. Add the notification wording and combination macro.

After the tenant pays the delinquent balance, 6Storage sends the configured notification by SMS, email, or both.

Monument

Contact Monument Support for information about providing unit combinations to tenants after they pay a delinquent balance.

If a Notification Is Not Received

Before contacting support, confirm that:

1. The lock is assigned to the correct unit in the Assigned Overlock status.
2. The delinquent balance was paid and processed in the FMS.
3. The tenant’s phone number and email address are correct.
4. The tenant is opted in to SMS messages when an SMS is expected.
5. Any FMS-specific notification configuration has been completed.

Note: Notifications do not send when the lock is in the Assigned Auction status.

When contacting DaVinci Lock Support, provide the facility, customer contact information, unit number, serial code, FMS, payment date/time.