FAQ

• Is the DaVinci Lock® a smart lock?
• How do I reset my password?
• Does the Mobile App require internet or wifi?
• Why did a lock in the "Assigned Overlock" status automatically update to "Returned to Dropbox"?
• Why can't I access certain features in the DaVinci Lock® Portal?
• How do I maintain my locks?
• What is the warranty, refund, and replacement policy?
• Lock Drop Box Assembly
• Store Policies
• Terms of Use
• Customer Support